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frequently asked

QUESTIONS

  • How to prepare for your Strategy / Discovery Call with us.
    1. The details for your project 2. Any deadlines you need to meet 3. The date you will be able to start 4. Examples if possible of what you would like to accomplish 5. Your Website url - depending on your sites current status, this is not always your domain. You can find your url by going to Home on your site dashboard. In the top center white bar you will see an image for your site and to the right of that you will see either connect domain, or manage domain, your url will be above this. Click on it and highlight it and copy it so that you have it ready for our call. 6. Our call will be conducted via Zoom. To ensure you have a seamless experience on this platform please download the latest version of ‘Zoom Client for Meetings’ here. 7. For Zoom to be able to stream at the highest quality you will need to ensure you have a solid internet connection, ideally not a hotspot. We recommend a minimum download speed of 10 – you can test yours here.
  • Add Ulu Media to your Wix Website as a Contributor
    *Note: Adding Ulu Media as a manager is usually enough for most functions we need to perform, but if we need to do work with your store, payments, email inboxes, or ads you will need to add us as a co-owner. 1. Go to your site dashboard, and then on the left side, scroll down the black menu & click on settings. 2. Once you are in the settings choose the roles and permissions section. 3. Next choose the invite people button in the top right of the screen. 4. You will be asked if you want to invite someone to this site only or if you want to invite to the team, click yes continue for this site only, do not invite me to the team. Then you can add us as a manager (*see note above), using the email: britany@ulumediagroup.com and click send invite. 5. Then let us know you added us by sending a message to the same email above.
  • Download and install Zoom to use for our Video Call Virtual Meetings.
    Our video calls or virtual meetings will be conducted via Zoom. To ensure you have a seamless experience on this platform please download the latest version of ‘Zoom Client for Meetings’ here. For Zoom to be able to stream at the highest quality you will need to ensure you have a solid internet connection, ideally not a hotspot. We recommend a minimum download speed of 10 – you can test yours here.
  • Add an Ulu Media team member as a delegate to your GoDaddy account
    1. Go to your GoDaddy Delegate Access page. You might be prompted to sign in. 2. In the People who can access my account section, select Invite to Access. 3. Enter the Name and Email address for the person you're inviting. 4. Select one of the access levels. 5. Select Invite. Click here to watch a YouTube tutorial
  • Add an Ulu Media team member as an Admin to your Facebook page.
    1. Tap in the top right of Facebook. 2. Tap Pages. 3. Go to your Page and tap More. 4. Tap Edit Settings then tap Page Roles. 5. Tap Add Person to Page. You may need to enter your password to continue. 6. Begin typing a name and tap it from the list that appears. 7. Tap to choose a role, then tap Add.
  • Add an Ulu Media team member as a manager to your Google My Business profile.
    1. Login to your Google My Business Profile Account 2. Click Menu / Business / Profile settings / Managers. 3. At the top left, click Add . 4. Enter a name or email address. 5. Under "Access," choose Owner or Manager. 6. Click Invite. Click here to watch a YouTube tutorial
  • Add Ulu Media as a user in your Google Analytics Account
    To add us as a user to your account: Sign in to Google Analytics. Click Admin, and navigate to the desired account In the Account column, click Access Management. In the Account permissions list, click +, then click Add users. Enter the email address britany@ulumediagroup.com Select Notify new users by email to send a message to us. Select the "Editor" permission for us. Learn more about permissions. Click Add. To modify permissions for an existing user: Sign in to Google Analytics.. Click Admin, and navigate to the desired account. In the Account column, click Access Management. Use the search box at the top of the list to find the user you want. Click the user name, then add or remove permissions. Click Save.
  • Grant us access to your Google Ads account
    1. In your Google Ads account, click the Admin icon . 2. Click Access and security. 3. Click the plus button . 4. Enter the email address britany@ulumediagroup.com, then select the "Standard" or "Admin" account access level. 5. Click Send invitation.