frequently asked
QUESTIONS
1. The details for your project
2. Any deadlines you need to meet
3. The date you will be able to start
4. Examples if possible of what you would like to accomplish
5. Your Website url - depending on your sites current status, this is not always your domain. You can find your url by going to Home on your site dashboard. In the top center white bar you will see an image for your site and to the right of that you will see either connect domain, or manage domain, your url will be above this. Click on it and highlight it and copy it so that you have it ready for our call.
6. Our call will be conducted via Zoom. To ensure you have a seamless experience on this platform please download the latest version of ‘Zoom Client for Meetings’ here.
7. For Zoom to be able to stream at the highest quality you will need to ensure you have a solid internet connection, ideally not a hotspot. We recommend a minimum download speed of 10 – you can test yours here.
*Note: Adding Ulu Media as a manager is usually enough for most functions we need to perform, but if we need to do work with your store, payments, email inboxes, or ads you will need to add us as a co-owner.
1. Go to your site dashboard, and then on the left side, scroll down the black menu & click on settings.
2. Once you are in the settings choose the roles and permissions section.
3. Next choose the invite people button in the top right of the screen.
4. You will be asked if you want to invite someone to this site only or if you want to invite to the team, click yes continue for this site only, do not invite me to the team. Then you can add us as a manager (*see note above), using the email: britany@ulumediagroup.com and click send invite.
5. Then let us know you added us by sending a message to the same email above.
To add a new administrator to your WordPress website, you must have existing administrative privileges and follow these steps from your dashboard.
1. Log in to your WordPress Dashboard by going to yourdomain.com/wp-admin and entering your credentials.
2. Navigate to the Users section in the left-hand menu and click on Add New.
3. Fill out the user information form:
Username: Ulu Media
Email: britany@ulumediagroup.com
First Name, Britany, and Website: www.ulumediagroup.com (These fields are optional).
Password: You can use the automatically generated strong password or set your own.
4. Set the Role: In the Role dropdown menu, select Administrator to grant us full access to all administrative features of your site.
5. Send User Notification: Check the box labeled "Send User Notification" to automatically email us the account details.
6. Click the Add New User button to finalize the process.
7. Then let us know you added us by sending a message to the same email above.
We will now appear in your list of users and receive an email with instructions to log in and set our password.
Our video calls or virtual meetings will be conducted via Zoom. To ensure you have a seamless experience on this platform please download the latest version of ‘Zoom Client for Meetings’ here.
For Zoom to be able to stream at the highest quality you will need to ensure you have a solid internet connection, ideally not a hotspot. We recommend a minimum download speed of 10 – you can test yours here.
1. Go to your GoDaddy Delegate Access page. You might be prompted to sign in.
2. In the People who can access my account section, select Invite to Access.
3. Enter the Name and Email address for the person you're inviting.
4. Select one of the access levels.
5. Select Invite.
1. Tap in the top right of Facebook.
2. Tap Pages.
3. Go to your Page and tap More.
4. Tap Edit Settings then tap Page Roles.
5. Tap Add Person to Page. You may need to enter your password to continue.
6. Begin typing a name and tap it from the list that appears.
7. Tap to choose a role, then tap Add.
1. Login to your Google My Business Profile Account
2. Click Menu / Business / Profile settings / Managers.
3. At the top left, click Add .
4. Enter a name or email address.
5. Under "Access," choose Owner or Manager.
6. Click Invite.
To add us as a user to your account:
Sign in to Google Analytics.
Click Admin, and navigate to the desired account
In the Account column, click Access Management.
In the Account permissions list, click +, then click Add users.
Enter the email address britany@ulumediagroup.com
Select Notify new users by email to send a message to us.
Select the "Editor" permission for us. Learn more about permissions.
Click Add.
To modify permissions for an existing user:
Sign in to Google Analytics..
Click Admin, and navigate to the desired account.
In the Account column, click Access Management.
Use the search box at the top of the list to find the user you want.
Click the user name, then add or remove permissions.
Click Save.
1. In your Google Ads account, click the Admin icon .
2. Click Access and security.
3. Click the plus button .
4. Enter the email address britany@ulumediagroup.com, then select the "Admin" account access level.
5. Click Send invitation.
You can find your url by going to Home on your site dashboard. In the top center white bar you will see an image for your site and to the right of that you will see either connect domain, or manage domain, your url will be above this. Click on it, highlight it and copy it.
How to Open and Use Your Google Doc
1. Find Your Google Document in Your Email
In the email we sent you, you’ll find a link to your personalized Google Doc.
Click the link to get started.
2. Log Into Your Google Account
If prompted, log into your Google account.
Be sure to use the email address we shared the document with.
Not sure if you’re logged in?
Look at the top-right corner of your browser. If you see your profile picture or initial, you’re good to go.
If not, click “Sign In” and enter your Google account details.
3. Open and Explore the Google Document
Clicking the link will take you directly to your document.
If you see a message like “Request Access”, it means you’re not logged into the correct email. Simply log out and log back in with the email address we shared the document with.
4. Share Your Insights
Click under the question in the document to start typing your responses. This is your space to share your thoughts, ideas, and vision, don’t hold back!
Your changes will automatically save as you type, so you can focus on your answers without worrying about losing your work.
5. Do Not Download the Google Doc
Why Not Download?
This Google Doc is an online, collaborative document. By working directly in the document, we can all see, access, and make updates in real time. Downloading the document creates a separate, offline copy that won’t reflect any changes you or we make.
Instead, simply use the link we provided to access the document whenever you need it. All your updates will automatically save, and we’ll be able to see them instantly.
6. Let Us Know When You’re Done
Once you’ve completed the questionnaire, there’s no need to send it back manually. We’ll automatically see your updates.
If you’d like, feel free to send us a quick email to let us know you’re all set.
Troubleshooting Tips
A. Logging In to the Correct Email
Why It Matters: The Google Doc is shared with a specific email address. If you’re not logged into the correct account, you won’t have access.
Steps to Check:
Open your browser and go to Google Account.
Verify the email address you’re currently logged into (visible in the top-right corner).
If it’s not the correct email:
Click on your profile picture (top-right corner).
Select “Add another account” or “Switch account”.
Log in using the email address the document was shared with.
Return to the email with the shared link and click it again.
